What kind of support do I get with my Dedicated server?
We offer two levels of support for all dedicated hosting plans: core-managed and cPanel relevant support. All dedicated servers come with core-managed support, and if you have chosen to purchase cPanel through us, we offer additional support options relevant to cPanel.
What kind of hardware do you use for each Dedicated server?
Our dedicated server hosting uses the SuperMicro blade chassis, which has a small footprint with reduced power consumption and cooling requirements. These efficiencies allow us to pass cost savings down to you so your costs are kept to a minimum. Our servers are powered by Intel Xeon HyperThreaded processors, DDR3 RAM and 7200RPM SATA drives.
Do you provide RAID 1 hard drives?
Yes. Each dedicated server comes with a 1TB hard drive pair, which is in a RAID 1 configuration. This means that your data is mirrored, so there is a copy on each drive. If one drive fails, you will still have a copy on the other drive. Our hard drives are 7200 RPM SATA drives.
How do I expand the storage capacity on my Dedicated Server?
With our custom in-house shared storage device, you can add a near infinite amount of storage to your dedicated server hosting package. While your server has 1TB of local storage, you can choose to expand this by adding space instantly to your server on our shared storage device. This will be instantly attached to your dedicated server as a disk, at which point you can format it and mount it. You can choose to buy anywhere from 50GB to 500GB of storage at a time.
Is a Dedicated IP available?
Every Server comes with 3 IPs, 1 main & 2 aditional IPs but if you need more,Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.
How do I access my Dedicated Server?
There are several ways to access your hosting server:
(1) SSH - you can access your dedicated server through any SSH client using the root credentials we provide you
(2) cPanel - if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
(3) dedicated server control panel - you can also perform frequent operations, such as stopping, starting and restarting your server through our web-based control panel, which comes bundled with every dedicated server hosting order
Do you offer any billing panels?
Yes, we offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us for a significantly lower cost, and then install it on your dedicated server.